First, allow me to apologize for the delay in getting the invoicing issues completed. However, we have narrowed down the problem with recurring invoices and as such we need to rework the invoicing model. Until that is fixed, please do not edit recurring invoices. This includes adding a new student to the list, changing a package or changing the start date. Instead, create a new recurring invoice, with the same criteria that you need and save it. Then, delete the old one to save time and the possibility of invoices not generating.
Thank you all for your patience during this time and support will notify you as soon as the recurring invoice issue is fixed. Please don’t hesitate to let us know if you encounter any problems. 800-517-2811, option 2 or firstname.lastname@example.org.